Member must give written notice at least 15 days before the next recurring payment. Notice can be sent to contact@energyxfitness.com. No cancellations before contract has been met except for cases of military relocation/deployment. Memberships may be paused for a minimum of 1 month and a maximum of 3 months upon written request.
Purchases are non-refundable except in cases of military relocation/deployment. Expiration dates can be extended due to injury or illness. Memberships or class packs can be transferred to another client upon written request, submitted to contact@energyxfitness.com. Proof of relocation, injury or illness may be requested.
Class cancellations must be made at least 4 hours before scheduled start time to avoid penalties. Cancellations made within 4 hours of class (“late cancel”) or failure to attend a scheduled class (“no-show”) will result in either a $15 fee or the loss of a session. Please note: Arriving more than 5 minutes late to a scheduled class will be considered a no-show and may result in a $15 fee or forfeiture of the session.
•Monthly membership users (including recurring or bulk-priced memberships): Late cancels and no-shows will incur a $15 fee.
•EnergyX Lite, class pack, and drop-in users: Late cancels and no-shows will result in the loss of the session used to book the class.
•Third-party users (e.g., ClassPass, WellHub, Peerfit): Late cancel/no-show penalties are subject to the respective provider’s policies.