Membership Cancellation & Refund Policy

For recurring memberships after contract has been met:

Member must give written notice at least 15 days before the next recurring payment. Notice can be sent to contact@energyxfitness.com. No cancellations before contract has been met except for cases of military relocation/deployment. Memberships may be paused for a minimum of 1 month and a maximum of 3 months upon written request.

For all other memberships and class packs:

Purchases are non-refundable except in cases of military relocation/deployment. Expiration dates can be extended due to injury or illness. Memberships or class packs can be transferred to another client upon written request, submitted to contact@energyxfitness.com. Proof of relocation, injury or illness may be requested. 

Class Cancellation Policy

Class cancellations must be made at least 4 hours before scheduled start time to avoid penalties. Cancellations made within 4 hours of class (“late cancel”) or failure to attend a scheduled class (“no-show”) will result in either a $15 fee or the loss of a session.  Please note: Arriving more than 5 minutes late to a scheduled class will be considered a no-show and may result in a $15 fee or forfeiture of the session.

•Monthly membership users (including recurring or bulk-priced memberships): Late cancels and no-shows will incur a $15 fee.

•EnergyX Lite, class pack, and drop-in users: Late cancels and no-shows will result in the loss of the session used to book the class.

•Third-party users (e.g., ClassPass, WellHub, Peerfit): Late cancel/no-show penalties are subject to the respective provider’s policies.

Still Have Questions?

Check out our FAQ page for more answers to common questions!

Or, get in touch with us! We're always happy to help you.